My hair cut was an insult. It took 7 years to grow my hair down to my waist and I told that to Sandro. He went out of his way to make me feel comfortable by telling me he was an educator, that he had just won an award in LA, that he was a colour specialist, and even showed me photos of what he had done on models previously, etc. I went in for a 3cm trim and light layers. He cut all of the thickness of my hair to my chest and made it so choppy my family referred to it as a Christmas tree. He left a few strings of long hair down to my waist. I looked ridiculous, it seemed as though I clipped in just 2 pieces of extensions. It was the worst haircut I have ever had in my entire life, and I had no idea something like this was actually possible. A joke. It looked like a 6 year old has botched my hair. My entire family was shocked. On top of that, I told Sandro to please make sure my roots would not come out red. He assured me that this was impossible to happen with him. Well, some parts turned out red, and he saw that, and didn't even offer to fix it while I was there. I felt humiliated. I had to immediately go to another salon, they had to cut all of my hair to my chest in order for it to look normal. They were shocked at the horrible hair cut too. They even asked me if Sandro was drunk, they had never seen something like it. If you can believe it, he even asked me about previous bad experiences I've had at salons, and told me it would not happen with him. I lost 30cm of my hair, I am stunned. My long hair was everything to me. What a cheap place charging big money. Now I have to wait 3 years in order for it to be the way it was. I just can't believe this. I never write reviews, but in this case it had to be done.